Training

As you embark upon your relationship with us, you'll experience an award-winning training program like no other in our industry, developed by Rent-A-Center's in-house Training department. Ranked #51 among the world's best Training departments in Training Magazine's Training Top 125, we leverage the knowledge and best practices from coworkers across over 4,800 locations (between our RAC & ANOW brands) -- consistently delivering content that is effective, relevant, and current for owners and coworkers alike.  

 

TrainingTop125

  

You and your coworkers will have access to Rent-A-Center's award-winning DRIVE new hire program to learn about our mission and values, as well as about the skills of your position -- education designed to help you exceed your goals.

 

1. DRIVE: First Gear is a blended training program for new hires with on-the-job activities detailed in an interactive magazine-quality book. DRIVE: First Gear is designed to quickly develop new coworkers into contributing members of a store without sacrificing any quality or critical knowledge.

 

2. DRIVE: Second Gear provides new hires with a deeper understanding of the complexities of the rent-to-own transaction and how to work with rent-to-own customers to provide a great customer experience while maintaining a profitable business.

 

3. Rent-To-Own University (RTOU) is a rigorous management and leadership program hosted in Plano, TX. Store managers attend a weeklong event in which their leadership skills are honed as they are challenged to excel. Our RTOU facilitators have over 90 years combined of RTO management experience.

 

DRIVEManual

In addition to our comprehensive training programs, we also offer the following:

• Two management development programs including content for single and multi-unit managers.
• Regional product-launch training
• Ongoing support from our operations consultants

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